We're here to help.
Whether you need help choosing a device, tracking an order, or starting a return — our Sydney team is ready.
Email: info@teramart.com.au
Phone: 1300 TERAMART (1300 837 262)
Hours: Monday to Friday, 9 am – 6 pm AEST
Warehouse: Sydney, NSW (online orders only — not open to the public)
Response times
Email: within 1 business day
Phone: answered live during business hours
Order-status enquiries: usually resolved same day
Warranty and returns
For warranty claims or returns, please include your order number (starts with TM-) in the first message.
Business and partnerships
For wholesale, bulk, or B2B enquiries, email b2b@teramart.com.au
For press and media, email press@teramart.com.au